Cigna Healthcare® continues to enhance the Cigna for Healthcare Professionals portal (CignaforHCP.com) by leveraging technology and data to streamline your experience. Our latest updates to claim-related features reflect our commitment to delivering efficient, reliable, and digital-first solutions.
What’s New
Beginning October 30, enhancements to the online claim process will improve usability, accuracy, and your overall experience on the portal.
Improved reliability for pended claim attachments
Behind-the-scenes digital upgrades will help ensure the successful submission of pended claim attachments, supporting timely review. These improvements reduce the likelihood of failed submissions and minimize the need for resubmissions.
Expanded claim attachment status details
New status indicators and descriptions provide clearer insights into the status of your attachments in the review process. This added transparency helps reduce the need to call for updates and improves visibility into your claim’s progress.
Example:
On the Claim Screen, under the Supporting Information tab, users can now see whether attachments have been successfully submitted, are awaiting review, or have been rejected due to issues such as computer viruses or corrupt files. See below for a sample screenshot of the updates.
File attachment requirements have not changed:
- Up to six files per submission are acceptable
- Maximum file size: 64 MB per file
- Total page count must not exceed 999 pages
- Accepted file types: .png, .bmp, .gif, .jpeg, .tif, .tiff, .pdf
Questions?
For questions about pended claim attachments, status updates, technical assistance, or portal access, please call Provider Services at 800.88Cigna (800.882.4462).