To ensure our customers and dental provider partners in California receive necessary support and accommodations while coping with the tragic wildfires, Cigna HealthcareSM is taking several steps to help providers and their patients access needed care as easily as possible.
Support for providers and their patients
We are easing some health benefit plan requirements for providers and their patients with Cigna HealthcareSM coverage in Los Angeles and Ventura counties. This applies to all lines of business across medical, dental, and behavioral services:
Accommodations for dental providers and our customers in the affected counties
For dates of service January 7, 2025, through September 19, 2025:
- Urgent care and emergencies: We will cover out-of-network claims as in-network for urgent and emergency care.
- Non-emergent care: Regular in-network and out-of-network benefits will apply for non-emergent care. However, Cigna HealthcareSM will enhance out-of-network service claims to the in-network benefit if a network exception request is requested and approved. Members who seek such an accommodation should call the number on the back of their ID card to obtain approval as soon as reasonably possible.
- Medical supplies and equipment: We will replace or repair medical supplies and equipment, such as dentures, as necessary.
Additional patient support
In addition to the accommodations listed above, the following resources are available to customers with Cigna HealthcareSM coverage:
- 24/7 support: If customers have questions, they can call the number on their Cigna HealthcareSM ID card or contact Cigna HealthcareSM Customer Service at 800.88Cigna (800.244.6224). Smartphone users may access their ID card and other personal health benefits information through the myCigna® app.
- Disaster Resource Center: Our Disaster Resource Center provides a list of online resources for physical and mental self-care during challenging times. Resources are available in English and Spanish.
- Telephone helpline for California residents: California residents with Cigna HealthcareSM coverage can access our 24/7 telephone helpline staffed with qualified clinicians who can help them cope with anxiety, stress, or other issues. Customers who do not have health benefits or employee assistance program benefits with Cigna HealthcareSM or Evernorth® can access similar services by calling 866.912.1687 toll-free.
Additional information
We will continue to monitor the situation and take additional steps to help our customers and provider partners, as needed, in concert with emergency or disaster declarations by local, state, and federal authorities. We encourage you to check back here often for the latest.