Compliance

How You Can Assist Members with Filing a Complaint and/or Appeal

January 27, 2025

Cigna offers members a process to address complaints and appeals. Members may have questions related to claim payment, eligibility, coverage determinations, and other procedural or […] Read more >

Partnering for Inclusivity: Supporting Providers in Meeting Language Assistance Service Requirements

September 27, 2024

In today’s diverse health care landscape, it’s vital to ensure all individuals have equitable access to medical and behavioral services, regardless of their language proficiency. […] Read more >

New Mexico Language Assistance Service Requirements

September 27, 2024

New Mexico law requires health plans to provide language assistance program (LAP) services to eligible customers who have limited English proficiency (LEP) and/or differing hearing […] Read more >

California Language Assistance Service Requirements

September 27, 2024

California law requires health plans to provide language assistance program (LAP) services to eligible customers with limited English proficiency (LEP). To support this requirement, we […] Read more >

Provider Complaint and Appeal Process

August 8, 2024

Your relationship with Cigna is very important to us. Cigna Dental offers providers a process to address complaints and appeals for dentist terminations, claim denial/non-payment, […] Read more >

California Law – Timely Access to Care for Members

October 13, 2023

Notice for DHMO Providers who Service California Members: Under California law, Cigna is required to provide and arrange for timely access to care for its […] Read more >

Cultural Competency and Health Equity Resources

October 13, 2023

Cultural Resources You Can UseWe invite you to explore the Cigna Healthcare cultural competency and health equity resources that can be used to help you and your […] Read more >

Pennie Plans: Providers Required to Offer Language Assistance Services

January 27, 2025

As a reminder, the law requires that providers make language assistance services available to their patients with health care plans purchased through Pennie, as well […] Read more >

California Language Assistance Law (CALAP)

January 27, 2025

California law requires health plans to provide Language Assistance Program (LAP) services to eligible customers with limited English proficiency (LEP). To support this requirement, Cigna […] Read more >

New Mexico Language Assistance Law

January 27, 2025

New Mexico law requires health plans to provide free language assistance services to all customers who reside in New Mexico. Cigna provides free interpreter services […] Read more >

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