Cultural Competency and Health Equity Resources

Cultural Resources You Can Use
We invite you to explore the Cigna Healthcare cultural competency and health equity resources that can be used to help you and your staff enhance your interactions with culturally diverse patient populations. For your convenience, some of these resources are listed below.

CultureVision^®

It’s impossible to know everything about every cultural community you serve. However, learning what to ask may increase the likelihood that you will obtain the information you need – and enhance rapport and adherence. Gain these insights through CultureVision, a user-friendly online database that gives you access to culturally relevant patient care information at no charge.¹

CultureVision contains information for nearly 75 ethnic groups, religious groups, and additional cultural communities. Contracted providers can access this database by going to CultureVision.com and using the following login and password:

Login: Cigna Providers

Password: explore12!

For more information, please visit the CultureVision dedicated web page.

Health Disparities Resources

Access patient resources, feature articles, short videos, and webinars through these links to support you in delivering culturally responsive care to patients who have a greater likelihood of developing certain diseases, such as diabetes and heart disease.

• Health Disparities
• African American/Black Health Disparities
• Hispanic and Latino Health Disparities
• South Asian Health Disparities

Social Determinants of Health Resources and Links

• Addressing Health Inequities training:² Explore the impact of health inequities on patient outcomes and how you can confront socioeconomic barriers. One AMA PRA³ Category 1 Credit^TM is available through November 2023.
• Addressing Social Determinants of Health within Your Practice: Learn how you can identify and address non-medical factors that influence your patients’ health in this digital guide.
• Making Virtual Care Easy video (English) (Spanish): Digital health literacy is essential to successful virtual care visits. Share this short video with your patients.

Language Assistance Services²

Obtain discounted rates of up to 50 percent for language assistance services,such as telephonic and face-to-face interpretations, as well as for written translations (for eligible patients). Your office works directly with professional language assistance vendors, with whom we’ve negotiated these savings, to schedule and pay for services.

California Language Assistance Program

Providers in California may access the California Language Assistance Program for Providers and Staff. The training includes education on California Language Assistance Program regulations, provider responsibilities, how to access language services for your eligible patients, and more. 

Cultural Competency Training

Our eCourses can help you develop cultural competency, learn overall best practices, and gain a deeper understanding of subpopulations in theUnited States. The eCourses include topics such as:

• Gender disparities.
• Diabetes among subpopulations.
• Cultural agility.
• Culturally responsive care.

Tool Kit: Gender-Inclusive Language Guidelines

This one-page tool kit shares concrete examples of gender-inclusive language, an important aspect of delivering culturally responsive care in alignment with CLAS Standards.⁴ It will also help you to be compliant with Section 1557 of the Affordable Care Act.

1. CultureVision is restricted for use only by Cigna Healthcare and Evernorth Behavioral Health providers and their staff. By accessing this site, you are representing that you meet that criteria.
2. Available to contracted Cigna Healthcare and Evernorth Behavioral Health providers.
3. American Medical Association Physician’s Recognition Award.
4. National Standards for Culturally and Linguistically Appropriate Services in Health and Health Care.