Reminder Regarding Cigna Dental Request for Records

As you know, Cigna Dental members have the ability to file complaints as needed. When Cigna Dental receives a member complaint that involves a dentist, we may reach out to the dentist by mail or phone to request relevant records and other information pertinent to the case. Network dentists are contractually required to cooperate with Cigna Dental in resolving member complaints including timely response to requests for records.

If your office receives a letter from the Cigna Dental complaint department requesting records in response to a member complaint, it is very important that you reply promptly with all relevant requested records and information. Responding within the noted timeframe will ensure a timely resolution of the member’s concern and can aid you in maintaining your relationship with this patient. 

We would like to thank you in advance for your cooperation with this process.